Pet Sitting Policies

We’re honored to care for your pets in the comfort of their own home. To ensure smooth, respectful service for every family, here’s what to expect:

– We’ll confirm your visit times in advance.

– Arrival windows may vary slightly based on traffic, weather, and pet needs.

– You’ll receive a photo update during each visit or overnight stay.

At Lanz Pet Care, your reservation blocks out dedicated time for your pets and prevents us from accepting other families for the same dates. These policies help protect our schedule during high‑demand seasons and ensure fairness for all clients.

 

Peak Season Policy: Peak Season includes the busiest travel periods of the year. A 25% non‑refundable deposit is required at the time of booking to reserve these dates. Your reservation is not confirmed until the deposit is received. Peak Season Includes:

 

Holiday Weeks
– Thanksgiving Week
– Christmas Week
– New Year’s Week

Single High‑Peak Holiday Days
– Thanksgiving Day
– Christmas Day
– New Year’s Day

High‑Demand Holiday Weekends
– Memorial Day Weekend
– Labor Day Weekend
– 4th of July Weekend

Seasonal Peak Periods
– Spring Break (based on local school district calendars)
– Summer Season (June 15 – September 5)

These dates consistently book out early and require additional scheduling protection.

 

Peak Season Cancellation Rules:

 

14+ days before service:
Your 25% deposit is retained. No additional fees. Deposit may be applied to a future service within 12 months.

7–13 days before service:
50% of the total booking is due.

0–6 days before service:
Full booking amount is due.

Regular Season Policy
Regular Season includes all dates outside the Peak Season periods listed above.

Deposit Timing
For Regular Season bookings, deposits are due within 48 hours of scheduling your service.

Cancellation Window
– Cancel 24+ hours before your first visit → No cancellation fee
– Cancel under 24 hours → Full day’s rate is charged

Why These Policies Exist

Peak seasons, holiday weekends, and major travel periods bring extremely high demand. Each reservation blocks time that cannot be offered to another family. These policies ensure fairness, protect our schedule, and allow us to continue offering reliable, high‑quality care to our community.

– Please inform us of any medical conditions, allergies, or behavioral concerns before your scheduled care.

– We reserve the right to decline or modify service if a pet shows signs of aggression, extreme anxiety, or poses a safety risk.

– While we take every precaution to ensure your pet’s safety and comfort, accidents or unexpected reactions can occur. By booking, you acknowledge and accept this risk.

We love sharing happy tails! By booking, you give Lanz Pet Care permission to use non-identifying photos of your pet for social media and promotional purposes. If you’d prefer not to be featured, just let us know.

Includes Overnight Stays, Dog Walking & Transportation

We’re proud to offer personalized care beyond the basics—overnight stays, dog walking, and transportation for pets who are part of the family. Here’s what to expect:

– Includes dinner, bedtime routine, overnight companionship, morning care, and photo updates.

– Pets must be safe to handle and comfortable with in-home care.

– If your pet has medical needs, anxiety, or behavioral concerns, please let us know in advance.

– We reserve the right to decline overnight service if safety or comfort cannot be ensured.

– Walks are tailored to your pet’s pace, preferences, and energy level.

– Please ensure your pet is leash-trained and safe to walk in your neighborhood.

– We may adjust walk duration or route based on weather or pet behavior.

– Aggressive or reactive pets may require alternate arrangements.

Includes rides to vet appointments, grooming, weddings, birthdays, or special events.

– Pets must be safe to transport and able to ride calmly.

– We are not liable for outcomes of vet or grooming services provided by third parties.

– A mileage fee and holiday surcharge may apply.

– If your pet requires special handling or equipment, please notify us in advance.

– While we take every precaution to ensure your pet’s safety and comfort, accidents or unexpected reactions can occur. By booking, you acknowledge and accept this risk.

– We reserve the right to refuse or modify service if a pet shows signs of aggression, extreme anxiety, or poses a safety risk.

– Please disclose any medical conditions, allergies, or behavioral concerns before your scheduled service.

– Clients are responsible for providing safe and reliable access to their home (key, code, or lockbox). Lanz Pet Care is not liable for missed visits due to inaccessible entry.

– Please provide an emergency contact in case we need to reach someone during your pet’s service. In rare situations, a trusted Lanz team member may assist if Monica is unavailable—always with your pet’s safety and comfort in mind.